{"id":73167,"date":"2024-10-14T12:00:45","date_gmt":"2024-10-14T10:00:45","guid":{"rendered":"https:\/\/www.libri.de\/?page_id=73167"},"modified":"2025-12-10T15:22:10","modified_gmt":"2025-12-10T13:22:10","slug":"service-clients","status":"publish","type":"page","link":"https:\/\/www.libri.de\/fr\/contact\/service-clients\/","title":{"rendered":"Service clients"},"content":{"rendered":"\r\n<div id=\"header-block_191eae537e7a5c5879e3b26bdd189d9d\" class=\"block-header module type-top-bottom bc-green-2\">\r\n  <div class=\"container\">\r\n\r\n    <p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.libri.de\/fr\/\">Page d&rsquo;accueil<\/a><\/span><\/span><\/p>    \r\n    \r\n      \r\n      <div class=\"row\">\r\n        <div class=\"col-12 col-md-10 title\">\r\n          <h1 class=\"\">Service clients de Libri <\/h1>\r\n        <\/div>\r\n\r\n        <div class=\"col-12 col-md-10 text\">\r\n          <p>Toujours \u00e0 votre disposition !<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      \r\n  <\/div>\r\n<\/div>\r\n\r\n\n\n\r\n<div id=\"anchor-nav-block_9e902d5e0bb0e96b7d9972a02c3da993\" class=\"block-anchor-nav module bc-green-2\"  >\r\n\r\n      <div class=\"container\"><div class=\"line\"><\/div><\/div>\r\n    \r\n    <div class=\"container\">\r\n      <div class=\"p-relative\">\r\n        <div class=\"arrow left\"><\/div>\r\n        <div class=\"arrow right\"><\/div>\r\n      <\/div>\r\n      <div class=\"overflow-x-auto\">\r\n        <div class=\"d-flex anchor-nav\" data-class=\"anchor-nav-entry\"><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n\n\n\r\n<div id=\"libri-support\" class=\"block-anchor\" data-title=\"Libri.Support\" >\r\n\r\n  <\/div>\r\n\r\n\n\n\r\n<div id=\"text-block_8f8599cf6a333ea355820db727ddf6c8\" class=\"block-text module type-text bc-trans\">\r\n  <div class=\"container\">\r\n\r\n    \r\n      <div class=\"row \">\r\n\r\n        \r\n        <div class=\"col-12 col-md-10\">\r\n\r\n          \r\n          <div class=\"text for-box-js\">\r\n            <h2>Libri Support \u2013 disponible en ligne \u00e0 tout moment<\/h2>\n<p>Notre page d\u2019assistance offre des r\u00e9ponses et de l\u2019aide \u00e0 vos questions 24 heures sur 24.<\/p>\n<ul>\n<li>Dans la <strong>BASE DE CONNAISSANCES<\/strong>, vous trouverez des informations et des FAQ sur nos produits et services, ainsi que des informations actualis\u00e9es sur les jours f\u00e9ri\u00e9s.<\/li>\n<li>Vous pouvez envoyer vos demandes au service client de Libri rapidement et facilement via le <strong>SYST\u00c8ME DE TICKETS<\/strong>.<\/li>\n<\/ul>\n          <\/div>\r\n\r\n                      <div class=\"cta\">\r\n              <a \r\n                class=\"bttn-secondary icn-no\" \r\n                href=\"https:\/\/support.libri.de\/en\/support\/home\" \r\n                target=\"_blank\"\r\n                >\r\n                Libri.Support              <\/a>\r\n            <\/div>\r\n          \r\n          \r\n        <\/div>\r\n        \r\n      <\/div>\r\n\r\n    \r\n  <\/div>\r\n<\/div>\r\n\r\n\n\n\r\n<div id=\"heures-de-service\" class=\"block-anchor\" data-title=\"Heures de service\" >\r\n\r\n  <\/div>\r\n\r\n\n\n\r\n<div id=\"text-block_efced7e1d806e6e3f2ecd2278e7cdfbd\" class=\"block-text module type-text bc-trans\">\r\n  <div class=\"container\">\r\n\r\n    \r\n      <div class=\"row \">\r\n\r\n        \r\n        <div class=\"col-12 col-md-10\">\r\n\r\n          \r\n          <div class=\"text for-box-js\">\r\n            <h2>En personne \u2013 pendant nos heures de service<\/h2>\n<p data-start=\"490\" data-end=\"639\">Nous traitons vos e-mails et tickets envoy\u00e9s \u00e0 <a href=\"mailto:customer-service@libri.de\"><strong data-start=\"609\" data-end=\"635\">customer-service@libri.de<\/strong><\/a><strong data-start=\"609\" data-end=\"635\">\u00a0<\/strong>du lundi au vendredi, de 9 \u00e0 17 heures.<\/p>\n          <\/div>\r\n\r\n          \r\n          \r\n        <\/div>\r\n        \r\n      <\/div>\r\n\r\n    \r\n  <\/div>\r\n<\/div>\r\n\r\n\n\n\r\n<div id=\"teaser-small-block_92d9c7e85b8faf9d985a5be59bc3b2e9\" class=\"block-teaser-small bc-green-2\">\r\n\r\n  <div class=\"container\">\r\n\r\n    <a href=\"https:\/\/www.libri.de\/fr\/contact\/\" target=\"\" class=\"d-flex align-items-center justify-content-center flex-column flex-md-row\">\r\n\r\n              <div class=\"icon\">\r\n          <img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.libri.de\/wp-content\/uploads\/2021\/11\/groups_white_24dp.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/>        <\/div>\r\n      \r\n      <div class=\"text\">\r\n        <h3 class=\"title\">Retour \u00e0 l&rsquo;aper\u00e7u <\/h3>\r\n              <\/div>\r\n\r\n      <div class=\"teaser-arrow\"><\/div>\r\n\r\n    <\/a>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":61591,"parent":73163,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73167","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service clients | Libri GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.libri.de\/fr\/contact\/service-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service clients | Libri GmbH\" \/>\n<meta property=\"og:url\" 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