{"id":34166,"date":"2021-12-01T13:48:59","date_gmt":"2021-12-01T11:48:59","guid":{"rendered":"https:\/\/www.libri.de\/?page_id=34166"},"modified":"2025-12-10T15:21:15","modified_gmt":"2025-12-10T13:21:15","slug":"customer-help-desk","status":"publish","type":"page","link":"https:\/\/www.libri.de\/en\/contact\/customer-help-desk\/","title":{"rendered":"Customer Help Desk"},"content":{"rendered":"\r\n<div id=\"header-block_3179a509286c3b020da97caa62298e1a\" class=\"block-header module type-top-bottom bc-green-2\">\r\n  <div class=\"container\">\r\n\r\n    <p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.libri.de\/en\/\">Home<\/a><\/span><\/span><\/p>    \r\n    \r\n      \r\n      <div class=\"row\">\r\n        <div class=\"col-12 col-md-10 title\">\r\n          <h1 class=\"\">Libri customer help desk<\/h1>\r\n        <\/div>\r\n\r\n        <div class=\"col-12 col-md-10 text\">\r\n          <p>Libri customers find assistance in all matters of day-to-day business here.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      \r\n  <\/div>\r\n<\/div>\r\n\r\n\n\n\r\n<div id=\"anchor-nav-block_71c5add0978a5fb4f7ed12a293dd22d1\" class=\"block-anchor-nav module bc-green-2\"  >\r\n\r\n      <div class=\"container\"><div class=\"line\"><\/div><\/div>\r\n    \r\n    <div class=\"container\">\r\n      <div class=\"p-relative\">\r\n        <div class=\"arrow left\"><\/div>\r\n        <div class=\"arrow right\"><\/div>\r\n      <\/div>\r\n      <div class=\"overflow-x-auto\">\r\n        <div class=\"d-flex anchor-nav\" data-class=\"anchor-nav-entry\"><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n\n\n\r\n<div id=\"libri-support\" class=\"block-anchor\" data-title=\"Libri.Support\" >\r\n\r\n  <\/div>\r\n\r\n\n\n\r\n<div id=\"text-block_22dafacd0c4a520194539244317e4d63\" class=\"block-text module type-text bc-trans\">\r\n  <div class=\"container\">\r\n\r\n    \r\n      <div class=\"row \">\r\n\r\n        \r\n        <div class=\"col-12 col-md-10\">\r\n\r\n          \r\n          <div class=\"text for-box-js\">\r\n            <h2>Libri Support \u2013 available online at any time<\/h2>\n<p>Our support page offers round-the-clock answers and assistance with your questions.<\/p>\n<ul>\n<li>In the<strong> KNOWLEDGE BASE<\/strong>, you will find information and FAQs about our products and services, as well as current information about public holidays.<\/li>\n<li>You can submit your enquiries to Libri customer service quickly and easily via the <strong>TICKET SYSTEM<\/strong>.<\/li>\n<\/ul>\n          <\/div>\r\n\r\n                      <div class=\"cta\">\r\n              <a \r\n                class=\"bttn-secondary icn-redirect\" \r\n                href=\"https:\/\/support.libri.de\/en\/support\/home\" \r\n                target=\"_blank\"\r\n                >\r\n                Libri.Support              <\/a>\r\n            <\/div>\r\n          \r\n          \r\n        <\/div>\r\n        \r\n      <\/div>\r\n\r\n    \r\n  <\/div>\r\n<\/div>\r\n\r\n\n\n\r\n<div id=\"service-hours\" class=\"block-anchor\" data-title=\"Service hours\" >\r\n\r\n  <\/div>\r\n\r\n\n\n\r\n<div id=\"text-block_cf62b823092aa7e8eb38819afdecc909\" class=\"block-text module type-text bc-trans\">\r\n  <div class=\"container\">\r\n\r\n    \r\n      <div class=\"row \">\r\n\r\n        \r\n        <div class=\"col-12 col-md-10\">\r\n\r\n          \r\n          <div class=\"text for-box-js\">\r\n            <h2>In person \u2013 during our service hours<\/h2>\n<p><span style=\"font-size: 20px;\">We process your emails and tickets sent to <\/span><a style=\"font-size: 20px;\" href=\"mailto:customer-service@libri.de\">customer-service@libri.de<\/a> from Monday to Friday, 9:00 a.m. to 5:00 p.m.<\/p>\n          <\/div>\r\n\r\n          \r\n          \r\n        <\/div>\r\n        \r\n      <\/div>\r\n\r\n    \r\n  <\/div>\r\n<\/div>\r\n\r\n\n\n\r\n<div id=\"go-back-block_03d20b9fa21395062b586a5723fe9279\" class=\"block-go-back module bc-trans\">\r\n  <div class=\"container\">\r\n\r\n    <a href=\"javascript:history.back()\" class=\"bttn-secondary go-back-link\">\r\n      <span class=\"arrow-left\"><\/span>Back to the overview    <\/a>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":34895,"parent":34133,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34166","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Help Desk | Libri GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.libri.de\/en\/contact\/customer-help-desk\/\" \/>\n<meta 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