Rejecting the belief, common among politicians, that all would be well in society if only the public sector operated more like the private sector, this book sets out a fresh approach to creating successful hospitals, police forces, universities, charities, and other non-profit-making organisations.

Jim Collins has authored or co-authored four books, including Built to Last and Good to Great. Driven by a relentless curiosity, he began his research and teaching career on the faculty of Stanford's Graduate School of Business, where he received the Distinguished Teaching Award. In 1996, he returned to his hometown of Boulder, Colorado, to found his management laboratory, where he conducts research and works with leaders in the corporate and social sectors. More about Jim and his works can be found at his e-teaching site, where he has assembled articles, audio clips, a recommended reading list, discussion guide, tools, and other information. The site is designed to be a place for students to study and learn: www.jimcollins.com